terms & conditions
Terms and Conditions/Rental Contract
Booking a villa is very different from booking a regular hotel room,
especially with regard to payments and cancellations. Please do not
just tick the box to accept these terms and conditions – do please
read the following conditions carefully.
Payment
When you make a booking request, you must make the appropriate
deposit payment within 5 working days of availability confirmation.
A 30% deposit payment must be received.
If the required deposit payment is not received within the 5 working
day period, we reserve the right to void your booking request.
You must pay the remaining 70% balance upon arrival in cash or by
bank transfer not less than 8 working days before the scheduled
arrival date.
All payments must be made in Euro, unless otherwise agreed.
If payments are not made on or before the due dates as required
herein, your booking might be cancelled, in which case this Rental
Contract will be thereby terminated without any further notice
required. Cancellation charges may apply as detailed below.
Additional costs
The cost of electricity, mains water, cleaning, garden supplies,
internet and local taxes are included in rental rates. There are no
additional costs, surcharges, taxes, staff salaries, or management
fees above the price quoted. If the information in any of these is
inconsistent, the most recently issued terms will prevail.
International telephone charges and provisioning costs will be your
responsibility. Gratuities for household staff are encouraged and
normal, but are left entirely to your discretion.
Reservation Confirmation
Confirmation details with reservation code, contact details of the
Owner or Owner’s Representative, transfer arrangements and other
agreed extra services will be sent to you in a reservation
confirmation e-mail when the deposit is received. This e-mail, along
with your passport, need to be presented upon arrival.
Arrival/Departure times
Check-out and check-in times are 10:00 and 14.00 respectively unless
stated otherwise. We will always try to accommodate your actual
arrival and departure times, subject to availability. Please do
advise us of any changes to your schedule so every effort can be
made to accommodate you.
Security Deposit
A security deposit may be payable directly to the Owner or Owner’s
Representative immediately upon arrival at the Ionian Pearl. The
standard security deposit required is 500 Euro. Access to the villa
may be refused if security deposit is not paid in full. The security
deposit can be paid in cash, or by credit card pre-authorization.
The security deposit will normally be refunded at the end of the
rental period, after deducting:
all additional expenses incurred on your behalf (e.g. additional
charges for goods, services and staff which have not been directly
paid by you and international telephone calls, if applicable) and
the cost of replacement or repair for any loss or damage to the
Ionian Pearl villa or its surrounds or contents caused during the
Rental Period. If this cost cannot be reasonably determined prior to
your departure, the Owner or the Owner’s Representative is entitled
to withhold a reasonable estimate from your security deposit, and
will return any balance to you as soon as possible after the actual
cost has been determined.
Damages or Losses
Please treat the Ionian Pearl villa as your home, and leave the
house and all its contents in good order and in an acceptably clean
condition.
Any damage or losses caused during the Rental Period, as well as any
special cleaning requirements will be your responsibility and may be
charged to your account and deducted from the security deposit. In
cases of excessive or unacceptable loss or damage at any time during
the Rental Period, the Owner or Owner’s Representative may require
you and your party, including visitors to vacate the villa
immediately, without compensation or refund.
Access
The Ionian Pearl villa and its facilities are available for your
full enjoyment during the Rental Period. However the Owner, Owner’s
Representative, or other staff may need access to the villa from
time to time (e.g. for maintenance purposes to the house, garden,
swimming pool, utilities and services, or for the purposes of
providing additional services requested by you, etc.). You are
required to give us reasonable access to the villa for these
purposes.
Number of Guests
The number of persons (adults and children) staying at the villa
must not exceed the maximum number of sleeping places indicated in
the booking confirmation e-mail, unless specifically authorized in
writing. Exceeding this number may invalidate any insurance policy
on the villa. Entry or access to the villa may be refused or limited
where the number of guests exceeds the stated requirement. No pets
are allowed unless agreed in writing in advance.
Use of the Ionian Pearl
All bookings are assumed to be for normal holiday purposes only, and
you agree that the use of the Ionian Pearl villa will be limited to
this purpose unless otherwise confirmed in writing.
If you are planning to hold an event, such as a wedding or party,
which involves having a larger number of people at the villa, or if
you are planning to use the villa for a purpose other than holiday,
please communicate this to us at the time of booking, as special
approval or arrangements may be required. Depending on the nature of
the event, a surcharge and/or additional security deposit may be
required, which will be agreed and confirmed in writing prior to
confirming the reservation. It may not always be possible to grant
permission for certain uses or activities.
Conduct and Due Care
The Ionian Pearl is located in quiet residential neighborhood. We
kindly ask you to respect this, and ensure that all guests and
visitors to the villa behave appropriately. Illegal or immoral
activities including gambling, prostitution, prohibited drugs,
possession or use of pyrotechnics or dangerous goods, and possession
or use of firearms and other weapons are all strictly prohibited.
Smoking in interior of the villa is prohibited.
You are responsible for the behavior of the guests and/or visitors
to the villa during the Rental Period. Should any guest(s) or
visitor(s) not behave in a suitable manner, the Owner or Owner’s
Representative may, in their absolute discretion, require you and
your party and/or visitor(s) to leave the premises and/or vacate the
villa immediately, without compensation or refund.
In the interests of safety, due care should be taken at the villa at
all times, especially with children. Suitable supervision should be
given around pool, Jacuzzi, gym, beaches and roads, and when using
all villa’s facilities.
Valuables and Security
Any your valuables or property left or used at the Ionian Pearl are
at your own risk. Neither the Owner nor the Owner’s Representative
accepts any responsibility for loss of or damage to your property.
You are responsible for thevilla during the Rental Period, and must
ensure that all windows and doors are locked securely when not on
the premises. Any act or omission by you, your party and/or visitors
which may negate or prejudice the villa’s insurance policy and/or
results in loss or damage is your responsibility.
Price Fluctuation
Once your booking is confirmed, the price of your reservation is
fully guaranteed, even if we change the price on our website after
your booking has been confirmed. In return for this commitment, no
refunds will be made for any exchange rate fluctuations that would
otherwise reduce the rental cost.
We reserve the right to impose any taxes or other charges which may
be implemented by government or other regulatory body, which were
unknown at the time of publishing. We will tell you promptly in the
unlikely event that you become aware that any taxes or charges will
apply to your booking.
Cancellations
If you wish to cancel a confirmed booking, written notice of
cancellation must be sent to us.
Cancellation of a booking includes but is not limited to:
Cancellation of one or more days of a booking;
An amendment of a booking so that none of the dates of the booking
once amended fall within the same dates that originally constituted
the booking;
Failure of all guests to provide the required documentation on
arrival (eg. Passports or suitable identification); and
Attempt by you, your party or visitors to hold an event at the villa
in breach of these Terms and Conditions or breach of any rules
applicable to the Ionian Pearl.
In the event that you cancel a confirmed booking, the following
cancellation fees will apply:
30% of the total rental amount will be forfeited if the cancellation
is made more than 60 days before the start of the rental period
50% of the total rental amount will be forfeited if the cancellation
is made between 30 and 60 days before the start of the rental period
100% of the total rental amount will be forfeited if the
cancellation is made between 1 and 29 days before the start of the
rental period.
The applicable amount will be deducted from the deposit and moneys
paid, and we will refund any remaining balance to you.
Please note that these cancellation terms apply for regular booking
periods. Special cancellation terms may apply for peak/high seasons
and will be stated in our booking confirmation r-mail. If the
information in any of these is inconsistent, the most recently
issued terms will prevail.
Amendments
Once a booking confirmation is issued by us, a fee of 50 euro will
apply to each amendment made. We will do our best to accommodate any
reasonable amendments, but you should be aware that some changes may
not be possible.
Please note that these amendment policies apply for regular booking
periods. Special amendment terms may apply for peak and high seasons
and will be stated in the booking confirmation e=mail. If the
information in any of these is inconsistent, the most recently
issued terms will prevail.
In the unlikely event that we are unable for any reason (including
the sale of a property and force majeure) to provide you with the
Ionian Pearl villa booked by you, we reserve the right to transfer
you and your party to an alternative villa of the similar type and
value, in consultation with you. If the price of the substituted
villa is less than the original booking, the difference will be
reimbursed to you. If the price of the substituted villa is higher
than the original booking, the difference may be charged to you. If,
however, after considerable effort by us, no alternative of similar
type and value is available and/or no agreement can be reached
between you and us, then either we or you may opt to cancel the
booking and this Rental Contract. In that event, we will refund you
all money paid, without further compensation.
Complaints
Every attempt will be made for you to have an enjoyable stay. If you
should have a problem during the Rental Period, please inform the
Owner or Owner’s Representative immediately who will endeavor to put
things right. Should the Owner’s Representative not address your
problem satisfactorily, please contact the Owner promptly. In order
for your complaint to be addressed, you must communicate any problem
whilst on location. If no complaint is reported during the Rental
Period, we will assume that the Ionian Pearl was to your
satisfaction and no complaint will be entertained.
Provisions
Self-catering accommodation require that you supply all provisions
and consumables necessary for daily living. The staff at the villa
may accommodate any reasonable requests to purchase provisions on
your behalf, and this will be charged to your account. For more
information and price for shopping service, please read our Ionian
Pearl booklet.
Our Responsibility
The Ionian Pearl’s descriptions, assessments and/or ratings that we
publish or give to you are provided in good faith and in the belief
that they are accurate based on the latest facts. Where we refer to
ratings of the Ionian Pearl by third parties, these ratings are for
information purposes only and we will not be held responsible for
any reliance placed on these ratings.
Disclaimers
Neither the Owner nor the Owner’s Representative accepts any
responsibility or liability for:
any physical injury, sickness, death, loss, damage, inconvenience or
additional expenses incurred by you, your party or visitors
regardless of the cause;
any vehicle or the contents of any vehicle used, hired or engaged by
you or your party during the Rental Period;
inability of you or any member of your party to enter the location
of the villa or stay at the villa for all or part of the Rental
Period as a result of failure to obtain appropriate travel or visa
documentation, cancellation or amendments to travel arrangements or
the missing of flights or travel connections; and/or
any delay or cancellation of the booking as a result of war, threat
of war, riot or civil strife, strike, demonstration, terrorist
activity (threatened or actual), natural disaster, fire, sickness,
weather conditions, action at an airport or port by any government
or public authority, technical problems relating to transport and
airport regulations caused by technical, mechanical or electrical
breakdowns, or any technical, structural, electrical, plumbing or
other problems or difficulties with the Ionian Pearl which make it
unsafe or unusable, or any other circumstances which amount to
‘force majeure’ or Acts of God, or other events beyond the Owner’s
control.
In no case will the Owner or the Owner’s Representative individually
or collectively be liable to make any payment or give any refund or
compensation of any amount over and above the total rental amount
paid.
Jurisdiction
This agreement will be governed by the laws of Greece. In the event
of controversy arising from the booking and villa rental that cannot
be resolved amicably between the parties, both parties agree to
exclusively refer the matter to the Corfu’s Arbitrate to be
resolved in the Greek language.
By making your booking request, you agree that these terms and
conditions have been read, understood and have been accepted and
agreed to by you without reservation and without exception.
If any of the conditions of this Rental Contract are or become or
are deemed to be invalid, or if there is any omission from any terms
and conditions, the remaining terms and conditions will remain valid
and enforceable and cannot be contested.
© 2011 The Ionian Pearl Villa